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Frequently Asked Questions

No, you are not required to set up an account to order. Feel free to order as a guest if you are in a hurry. Simply add products to your shopping cart and check out. All we need is your credit card info, shipping information, and email address.

    There are MANY benefits to opening an account with HarperOffice.com
  • Create multiple Ship To locations, and set up multiple users with order permissions.
  • Ability to request special prices for high use items.
  • Track order history and set budgets.
  • Create Favorites Lists for frequently ordered items for faster ordering.
  • Ability to Save Your Cart.
  • Set up a Payment Terms invoice account – credit approval required.

Harper Office retains the right to refuse purchase orders even after an account is set up. Certain items cannot be ordered by PO including electronics or other products known to be common items ordered in fraud attempts.

We do our best to ship most orders the same business day for orders entered before 2:00 pm in your time zone. While we cannot guarantee next day delivery, many customers receive their order the next business day if it's submitted before 2:00 pm. Certain items may take a little longer. You can see actual shipping lead times on the product page. Remember, deliveries are made on business days only Monday – Friday, and shipping times do not include weekends. For more information see our Shipping Policy.

Yes! Shipping is free for most orders over $75.00. A shipping charge of $8.95 is charged for orders less than $75.00. This charge will appear on your order at check out. All products that are eligible for free shipping are identified on the product page with an icon that says, "Free Shipping on orders over $75.00".

Some large items including furniture, oversized items and hazardous products, must ship via a freight carrier and do not qualify for free shipping. These items will arrive via common carrier from our distribution centers to your dock in 3 to 7 business days. The shipping charge for over-sized products is $65.99 unless your order value is $660 or higher. When you order for freight items exceeds $660, you will be charged a flat rate of 10% of your order. For example, an order for a $400 desk has a shipping charge of $65.99. An order for a desk and credenza for $850 receives a shipping charge of $85.00, or 10%. Exact freight charges are shown during Check Out when making your purchase.

If you have any questions regarding our shipping charges or policy, please email us at inquiry@harperoffice.com or call 1-941-499-1574. For more information see our Shipping Policy.

Yes! We accept pre-approved purchase orders from government agencies, schools, certain non-profits and businesses that have great credit. Standard purchase order terms are Net 30 days.

“On account” purchase orders will NOT be accepted from any company or organization without being pre-approved. P.O.’s will not be accepted from individuals. If you desire to open a payment term account with Harper Office LLC, please contact us for a credit application, and follow the instructions on the form.

Purchase orders must have a contact name, email address and an authorized signature in order to be processed.

Harper Office retains the right to refuse purchase orders even after an account is set up. Certain items cannot be ordered by PO including electronics or other products known to be common items ordered in fraud attempts.

Go to our business account set up page

Harper's overall pricing strategy is to provide everyday low prices for all our products. However, there may be items where we are able to offer volume discounts depending on the products and quantities needed. If you are ordering $500 or more of the same item, there is a possibility we can provide a special bid price.

All product pages have a block that states "Need bulk quantities for this item?". Simply click "Request a Quote", give us the details for the item you are needing, and we'll get back to you as soon as possible. If you feel you qualify for volume pricing, or want us to quote on a bid proposal, email us at inquiry@harperoffice.com, or call 1-941-499-1574.

HarperOffice.com offers the following payment methods via Secure Checkout:

Credit Cards

We accept Visa, Mastercard, American Express, Discover Card and Diners Club. Sorry but we do not accept credit cards billed to addresses outside of the United States.

Each credit card company provides you with 100% fraud protection. We also cooperate with credit card companies when there are questions about charges.

Apple Pay and Google Pay

For your convenience, we also accept payment through Apple Pay and Google Pay! Should you have any issues during checkout with these methods please let us know.

Business Check

Harper Office also accepts payment by business check for those businesses that are pre-approved for an Open Terms Invoice account. See “Does Harper Office accept purchase orders” above. Personal checks are not accepted.

We will also accept money orders and cashier’s checks prior to shipment of your order. These checks must clear the bank first before shipment of your order.

Most people prefer to order via our website. It’s fast, safe and the quickest way to get your order on its way. But yes, if you prefer you can always order over the phone! Give us a call at 1-941-499-1574 Monday through Friday, between 8 am to 4:30 pm Eastern time and we would be happy to help with your order. You may also place your order via email, but we require a phone number and contact name so that we can discuss your transaction prior to your order being entered. Phone and email orders are generally accepted ONLY for those with a Harper Office account.

In order to give our customers the fastest possible shipping, orders are transmitted to our warehouses almost immediately where they are quickly picked, processed and shipped. It is sometimes possible to cancel or add to your order, but you must notify us of any changes very quickly after your order is placed, (within 20 - 30 minutes). Even then, in some cases depending on the time of day, your order may already be processed. Please call Harper Customer Service at 1-941-499 1574 as soon as possible to see if we can make any changes to your order.

If your order cannot be cancelled or changed, you are responsible for any return shipping costs. In addition, Harper Office reserves the right to charge for our outbound shipping in certain cases. Before entering your order, please make certain you are purchasing what you need.

We have a very detailed Returns Process to ensure your return is received and credited accurately. It is very important you read and understand all steps of our Return Policy so ensure things run smoothly. Please click Returns to see detailed information on all returns.

Our corporate offices are located in Clearwater, FL, so we collect sales tax on orders shipped to locations in Florida. We are also required by various state laws to charge sales tax in the states of California, the District of Columbia, Massachusetts, Maryland, Mississippi and Tennessee. If you are tax exempt and located in any of these states, please email your tax-exempt certificate to inquiry@harperoffice.com, and we will set you up with a Tax-Exempt business account.

Harper Office does carry some products that because of their nature are non-returnable. Due to limited shelf life, potential safety concerns, or a high probability of credit card fraud, we DO NOT accept returns on the following items: All dated products including calendars and planners, certain cleaning supplies, electronics, ink and toner cartridges, food and beverage items, pharmaceuticals, personal hygiene products, and opened computer software. In addition, any assembled furniture will not be accepted for return. A return for these products will only be accepted in the event of a manufacturer´s defect or an error in shipping on our part.

We do our best to meet or beat the competition’s pricing, but certain qualifications do apply. This includes making certain the item in question is the same brand, model number, has the same package quantity, and all specifications match. The item in question has to be available for shipment and in-stock at the competitor. We do not match pricing from marketplace or auction sites because of uncertainty when shopping at these entities.

Because our pricing is always very competitive for all our products, we cannot match prices that include special promotions or coupon offers from a competitor. The competitive website we are comparing must be an established webstore as determined by Harper. Many “fly by night” websites offer questionable goods, and we do not match pricing or offers for competitors that are not reputable. While we always do our best to match prices, there are some cases where it is not always possible.

Just contact us at inquiry@harperoffice.com before making your purchase with all available product details including Item number, product description, the pricing needed, a link to the competitor’s website, and quantity. We will research all of your information, and do our best to help. Unfortunately we're unable to match prices after a purchase is already made.

Call our Customer Service team at 1-941-499 1574 and we will be happy to research and help. Many times the issue is related to the billing address you are entering not matching exactly what the credit card company has on file. Before contacting us, please check the billing address that the credit card company has on file for your company to ensure you are using the correct credit card billing address.

No. We ship only to the 48 US contiguous states.

No. We are unable to ship to Post Office boxes or APO/FPO’s.

We use UPS for the vast majority of normal orders. In some cases we use Federal Express, or for some residential orders we may use the US Postal Service. For freight deliveries of larger items where freight charges apply, we use a variety of common carriers across the United States to provide the fastest delivery possible.

We have a distribution network that includes over 40 warehouses, and ship most orders from our distribution centers across the United States. When your order is entered, our logistics system determines the closest warehouse to ship your products in the most complete manner possible. In order to provide the lowest pricing possible, we ship directly from some manufacturers and their warehouses, and in those cases, we will let you know. Orders shipping direct from manufacturers will have longer lead times.

Harper Office occasionally sends emails that include special offers, promotions and information you may want to know about us. The only way a person receives our emails is by having subscribed to them through the checkout process (where you "Opt In") or by placing an order online with HarperOffice.com.

You may unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any of our emails. You will then be permanently removed from future emails in that list.

In some limited cases when your location is close to one of our nationwide distribution centers, we are able to offer “Will Call” services so you can pick up your order. Please contact our customer service to discuss what you’d like to order and its availability for “Will Call” service.

Other than some discount ink and toner cartridges that are clearly noted as "Remanufacturered", all of our products are brand new and unused.